Privacy Policy

Vyolwetu respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and safeguard the data you provide to us.

1. Information We Collect

When you request a quote or contact us through our website, we may collect:

• Your name and business or organisation name
• Phone number and email address
• Physical address or site location
• Details about the services you require
• Preferences such as contact method and response time
• Division-specific project details relevant to your enquiry

2. How We Use Your Information

We use the information you provide solely for the following purposes:

• To respond to your enquiry or quote request
• To prepare and send you a quotation or proposal
• To arrange a site visit or assessment if requested
• To communicate with you about our services
• To maintain records of our business relationship

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. How We Store Your Data

Your data is stored securely using industry-standard cloud infrastructure. We use encrypted databases and secure transmission protocols. Access to your information is restricted to authorised Vyolwetu staff who need it to perform their duties.

4. Data Retention

We retain your information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. If you would like us to delete your personal information, please contact us and we will process your request in accordance with applicable data protection laws.

5. Your Rights

Under South African law (POPIA), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to the processing of your information
• Lodge a complaint with the Information Regulator

6. Cookies and Analytics

Our website does not use tracking cookies for advertising. We may use basic analytics to understand how visitors use our site so we can improve the experience. This data is anonymised and does not identify you personally.

7. Third-Party Links

Our website may contain links to external sites (such as WhatsApp). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us: